Elements and Performance Criteria
- Undertake initial interview
- Rapport is established with the injured worker and the roles and responsibilities of all stakeholders involved in the injury management process are discussed/explained
- The injured worker's role in the injury management process is reinforced
- The injured worker's level of knowledge and attitude towards the workers rehabilitation and compensation system is ascertained
- Information on the rehabilitation process is provided and any specific needs of the worker are taken into account/addressed
- A comprehensive history is taken and the injured worker's perception/knowledge of the injury/disability is determined
- Gather information
- Contact is established and information regarding the workplace is gathered from the employer in accordance with the organisation's injury management protocols
- The treating medical practitioner is contacted and information relating to the injury and its treatment is clarified
- The role and communication expectations of the treating medical practitioner are discussed/clarified
- The insurer/self-insurer is contacted and service delivery requirements of the injury management process and roles are clarified
- The need for specific assessments/rehabilitation services is determined in line with the legislation and referrals are provided for these in accordance with organisational injury management policy and procedures
- Assess need for rehabilitation services
- The length of time the injured worker has been unfit to undertake normal duties is noted and considered in relation to average recovery time for specific injuries
- Information from all relevant sources/stakeholders is analysed and the needs of the injured worker are identified
- The need for rehabilitation services is confirmed or found not to be necessary in accordance with rehabilitation legislation, policy and procedures
- The outcome of the initial assessment is recorded and forwarded in accordance with legislation, policy and procedures
- Undertake initial interview
- Rapport is established with the injured worker and the roles and responsibilities of all stakeholders involved in the injury management process are discussed/explained.
- The injured worker's role in the injury management process is reinforced.
- The injured worker's level of knowledge and attitude towards the workers rehabilitation and compensation system is ascertained.
- Information on the rehabilitation process is provided and any specific needs of the worker are taken into account/addressed.
- A comprehensive history is taken and the injured worker's perception/knowledge of the injury/disability is determined.
- Gather information
- Contact is established and information regarding the workplace is gathered from the employer in accordance with the organisation's injury management protocols.
- The treating medical practitioner is contacted and information relating to the injury and its treatment is clarified.
- The role and communication expectations of the treating medical practitioner are discussed/clarified.
- The insurer/self-insurer is contacted and service delivery requirements of the injury management process and roles are clarified.
- The need for specific assessments/rehabilitation services is determined in line with the legislation and referrals are provided for these in accordance with organisational injury management policy and procedures.
- Assess need for rehabilitation services
- The length of time the injured worker has been unfit to undertake normal duties is noted and considered in relation to average recovery time for specific injuries.
- Information from all relevant sources/stakeholders is analysed and the needs of the injured worker are identified.
- The need for rehabilitation services is confirmed or found not to be necessary in accordance with rehabilitation legislation, policy and procedures.
- The outcome of the initial assessment is recorded and forwarded in accordance with legislation, policy and procedures.